Pelmeni Shipping Guarantee ❤️
If you experience any delays or damages with the frozen pelmeni dumplings shipped, please email us at info@daadumplings.com with the details of the issue, and we will work with you to find a speedy resolution. Our goal is to be the best frozen pelmeni dumplings online, in the Eastern European dumplings category. This means of course, making sure you are 100% satisfied with our product and customer service.
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Which states do you ship frozen pelmeni dumplings to, and what's the cost of shipping?
We ship to all 50 U.S. states.
For the following states, we offer affordable 1-2 Day Ground shipping: New York, New Jersey, Delaware, Pennsylvania, Connecticut, Rhode Island, Massachusetts, Vermont, New Hampshire, Maine, Virginia, North Carolina, South Carolina, Ohio, West Virginia, Michigan, Indiana, Georgia, Tennessee, Kentucky, and Illinois.
During the summer months, 1-2 Day Ground shipping is available only for these states: New York, New Jersey, Delaware, Pennsylvania, Connecticut, Rhode Island, Massachusetts, and Vermont.
For all other states, we provide Next Day Air shipping year-round.
How can I track my pelmeni or vareniki order, and how soon will I get it?
Orders placed Monday through Thursday before 1:00 PM EST are shipped the same day. Orders placed Friday through Sunday are shipped the following Monday.
Do I need to be home to receive my frozen pelmeni or vareniki dumplings package, or can they be left on my doorstep?
For orders of frozen pelmeni dumplings, including chicken dumplings, pork dumplings, and potato dumplings, it’s essential that someone is present to receive the delivery. Since our frozen pelmeni and vareniki dumplings are perishable products, they must be kept at a safe, frozen temperature to maintain their quality. Leaving them unattended at your doorstep could cause them to thaw and compromise their freshness. To ensure the best quality and safety of your Eastern European dumplings, our shipping guarantee requires that someone is available to accept the delivery.
Do you accept returns, and how do holidays or weather affect my frozen pelmeni shipment?
Due to the perishable nature of frozen pelmeni dumplings, we cannot accept returns. Delays may occur due to inclement weather or federal holidays. If there is an issue with your shipment or a mistake on our part, please contact us immediately at info@daadumplings.com. We will address any concerns promptly to ensure your satisfaction per our shipping guarantee.
How can I get in touch? What are the hours of operation for customer support?
You can reach us by email at info@daadumplings.com, and we will respond as quickly as possible. Our customer support hours are Monday through Friday, from 9 AM to 5 PM ET.
Do you have questions about Pelmeni specifically that are not related to shipping?
For answer to most pelmeni questions, please visit our Pelmeni dumplings FAQ section.
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